Returns and Refunds
Gardensun USA Service Center offers a 30 Day Return Policy and Warranty on Parts and Accessories as specified in the conditions below.
We can provide full refund on UNOPENED parts if it is returned within 15 days. The item must be UNOPENED and in NEW condition in order to receive the refund. There is a 5% transaction fee deducted to cover the cost of doing business.
OPEN parts can be returned within 15 days from the purchase date. Open parts will be subject to a 20% restocking fee with a minimum restocking fee of $5.
Special Order items cannot be returned for any reason.
Items Showing Signs Of Use that are soiled showing signs of daily use.
Items that show any permanent signs of use such as scratches, damage, writing in manual, torn printed materials, etc are not returnable.
How Do You Return A Product ?
If you wish to return an item that qualifies for a return as specified above, please call us at 1-626-960-7157 to receive a return authorization number, instructions for sending the item back, and an address for the return. A return authorization number is required to return a product. If you do not call first to make arrangements, your item may be refused or result in an increased Restocking Fee. The item must be returned and received by us within 30 days of the original shipping date to you. Returns will not be accepted beyond 30 days after the original sale shipping date to you.
Shipping an Item Back
If the item qualifies as returnable as described above, you are responsible for the safe return shipping on the product you send back. We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging. Contents consists of any included parts, accessories, and manual without user's notes or markings. Packaging includes all inner and outer packaging. We strongly suggest you insure any package shipped back to us for the full refund. Otherwise we will not be able to accept parts damaged by the shipper.
Shipped Items Undelivered, Refused, Incorrect Address, or Recipient Unavailable
If the purchaser and/or the recipient of a shipped item refuses the item upon delivery or the item is shipped back to us undelivered due to the fault of the purchaser giving incorrect or incomplete shipping information or because the recipient was not available at the time of delivery, the purchaser is responsible for all costs of shipping, handling, and processing as stated elsewhere on this page. If the purchaser wishes to have the item re-shipped then the purchaser shall be responsible for all new shipping and handling fees to re-ship the item(s). A Restocking Fee may also apply if purchaser refused delivery or as a result of delivery exceptions as stated above, as well as from a typical return as described above. Items not returned in the same condition they originally ship in may be subject to a higher Restocking Fee or refusal of the return/refund.
Refunds will be issued within 10 days of receipt of the authorized return. Parts must be in original condition, with all packing materials, manual, and other original components intact, in the original packaging. We reserve the right to charge for missing manuals, packaging, parts or other original items not returned. Any refused shipment that is returned to us, customer will be responsible for payment of both outbound and inbound shipping charges related to the returned product.
Gardensun USA Service Center is not obligated to deliver backordered items that have become unavailable to us. This includes, but is not limited to, items that have been discontinued by the manufacturer. If a backordered item becomes unavailable, the unfufilled part of the order will be cancelled. You will then have the option of canceling any remaining unshipped items in the order or proceeding to purchase the remaining available items at an agreed upon price.
Backordered items are subject to price changes and specification/feature changes beyond our control. If the price or specifications of a backordered item changes, you will have the option of canceling the order or proceeding to purchase the item at the new price.
All pre-shipped items are subject to the terms specified elsewhere in this document.
Why Do We Charge A Restocking Fee?
Once an item is opened it can no longer be resold as new, so there is a loss in value as soon as an item is opened by the purchaser. The Restocking Fee also covers the cost of executing your transaction- material costs for processing, packing, and shipping an item.